Privacy Policy
Casaluxe Ledger, operating online as Casa Luxe Ledger from Chennai, Tamil Nadu, respects your privacy. We handle your personal data in line with the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000. This policy explains what we collect when you shop for pruning tools with us, why we collect it and how we keep it safe.
Information We Collect
We collect only what we need to fulfil your order: your name, delivery address, phone number, email address and order details you provide at checkout. We also gather basic technical information — such as your device, browser and the pages you view — through cookies, to keep the site working and to understand how it is used.
What We Never Store
We never store your full card number, your UPI PIN, or any bank or account passwords. UPI payments are completed inside your own payment app; we only receive confirmation that a payment succeeded or failed. Your payment credentials never sit on our servers.
How We Use Your Information
We use your information to process and deliver your order, to provide support, to send you order and delivery updates, and to meet our legal, tax and accounting obligations. We do not sell your personal data, and we do not use it for unrelated marketing without your consent.
Who We Share It With
We share your data only where it is necessary to complete your order — with our courier partners, so they can deliver to you, and with our UPI payment provider, so your payment can be processed. Each receives only the specific data needed for their part of the job, and nothing more.
Cookies
We use cookies to remember your cart, keep you signed in and understand how the store is used. You can control or clear cookies in your browser settings, though some features of the site may not work fully without them.
Data Security and Retention
We apply reasonable security safeguards, as required under the Information Technology Act, to protect your data against loss or misuse. We keep your information only for as long as we need it to serve your orders and to satisfy legal and tax requirements, after which it is deleted or anonymised.
Your Rights
Under the Digital Personal Data Protection Act, 2023 you may ask us to access, correct or update your personal data, request its deletion, or withdraw a consent you gave. To exercise any of these rights, email us at shop@casaluxeledger.shop and we will act on your request within a reasonable time.
Grievance Contact
If you have a concern about how your data is handled, please contact the grievance point at Casaluxe Ledger by writing to shop@casaluxeledger.shop. We take every complaint seriously and will respond within the timelines expected under Indian IT rules.