Cancellations

Changed your mind or ordered the wrong size lopper? No problem at all. Cancelling with Casa Luxe Ledger is quick and completely free — here is how it works.

Cancelling before dispatch

As long as your order has not yet left us, you can cancel it for a full refund. Because we try to pack and dispatch quickly, please tell us as soon as you can — the sooner you reach us, the easier it is to catch your parcel in time.

How to cancel

Simply email shop@casaluxeledger.shop or call +91 9677121001 with your order number and a quick note that you would like to cancel. We will confirm right away.

Once it has shipped

If your pruning tools are already on their way, we cannot pull them back — but you are still covered. Just refuse the parcel or return it once it arrives and our Refunds & Returns page will guide you through it.

Your refund

For any cancelled order you have paid for, we return the amount to your UPI or bank account within 5 to 7 working days. Paid by Cash on Delivery and cancelled before dispatch? Then nothing has changed hands, so there is simply nothing to refund.

Orders we may cancel

Very occasionally we might need to cancel from our side — if a tool is suddenly out of stock or a listing had a genuine error. If that happens we will tell you straight away and refund every rupee in full. This policy sits within the Consumer Protection (E-Commerce) Rules, 2020.

We are here

Any doubts, any time — we are open 24/7. Email shop@casaluxeledger.shop or call +91 9677121001.